Terms and conditions of use

Welcome to Oomeo’s website, www.oomeo-natural.com (“Website”).

This Website is owned by OOMEO LTD (the “Company”, “we”, “us”, “our”), 20-22 Wenlock Road, N1 7GU London and is a company registered in England (company number 11338433).

Email: info@oomeo-natural.com

The company provides the content and services available on the Website. Your use and access to the Website is governed by the terms and conditions (“Terms and Conditions”). By using this Website, you acknowledge and agree that you have read and understood, without limitation or qualification, to be bound by these Terms and Conditions. The company reserves the right to change these Terms and Conditions at any time and those changes are effective immediately upon posting to the Website.

Privacy

Please review our Privacy Policy.

Cookies

Please review our Cookies Policy.

Purchase contract

Placing an order occurs when you click on the “Place Order” button at the end of the online ordering process. You should always check the Terms and Conditions before placing your order. The purchase contract will be created when the order confirmation has been sent to you by email.

We reserve the right to cancel any order at our own discretion and without notice.

Representation and warranties: limitation of liability

The Website is presented “as is”. We make no representations or warranties of any kind whatsoever, express or implied, in connection with these terms or the Website, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such representations and warranties are not included.

We will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any Interruption of business access delays or access interruptions to the website data, non-delivery, wrong delivery, corruption, destruction or any other modification, loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on this Website, computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlink to or from third party websites, any inaccuracies, omissions or misleading, false or deceptive statement in the content; or events beyond our reasonable control.

Further to the fullest extent permitted by law, we will not be liable for any direct, indirect, special, incidental or consequential damages of any kind (including lost profits) related to the Website regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.

Other than as set out above, our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

Your account

If you register on our Website you agree to provide only accurate and truthful information and to keep your password and account details confidential. You are responsible for maintaining the confidentiality of your account, username and password and for all actions that occur in relation to your account. We reserve the right to terminate accounts without notice. All the personal information that you provide will be held in accordance with the Privacy Policy.

Prices

All prices on the Website are in UK Pounds and are inclusive of VAT (where applicable), at the current rate. Any delivery charge is not included in the price but you will be pleased to know that we do not charge carriage for any order over £20 for UK shipments (Over £40 for EU Shipments)

We unfortunately do not accept payments in any other currency than GBP currently.

In the event of a computer error regarding pricing on the website, we would not be liable to supply any item(s) as long as you are notified before shipping the item. You would be offered a full refund or the same item at the correct price.

Payment security

Purchases can be made online securely through our secure payment processing partners Paypal and Stripe. All major credit cards are accepted.

Payments are subject to validation checks outside of our control and we cannot be liable for any delay or non-delivery of goods if your payment has been refused.

All payments should be made using this secure process, never send any credit card detail information by email. We will never ask you for those by email.

Please note that we do not accept cheques.

Business terms

If you are a business you may request to pay at 30 days by emailing us at info@oomeo-natural.com. All requests will be subject to credit checks and agreed at our discretion.

Passing of property

We retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us.

Damaged goods

While rare, goods are occasionally damaged in transit. Contact us immediately and no later than 7 days after receipt by email to info@oomeonatural.com and provide us with your name, address and order number and keep the goods unless otherwise instructed. The Royal Mail or DPD are likely to collect the goods from yourself as we would claim for the damage with them. We would generally replace the goods or fully refund you depending on your instructions.

If you have nominated a safe place for delivery, you are responsible for its safety. If the tracking shows delivery to your safe place, we are not responsible for any loss or theft resulting from this.

Availability

While we endeavour to hold stock of all products sold on this website, this cannot be guaranteed.  In the event of unavailability or if your order cannot be fulfilled we will inform you and offer you an alternative product, a late delivery or a full refund.

Right to cancel (private individuals only)

You can cancel your order without giving any reason within 14 days from the day you received the goods by sending an email to info@oomeonatural.com. The goods must be unused, in original packaging and undamaged for us to be able to process your right to cancel. We will acknowledge your cancellation by e-mail and provide you with the address for the return. Please package the relevant item securely as well as the delivery note and send it to us within 14 days following the acknowledgement.

No return will be accepted unless acknowledged by us. Please note that you will be responsible for the costs of returning the items. Once the goods have been received and checked we will issue a refund within 14 days, delivery costs are not refundable.

IMPORTANT: Orders for Counter Display Units or over £100 are deemed to be wholesale orders and are not covered by the right to cancel. The right to cancel also does not apply if the product has been used or for the supply of personalized goods.

Shipping

Orders are generally shipped within 2 working days but we endeavour to ship the next working day depending on the time the order has been received and workload.

Small shipments such as lip balms are generally sent as a large letter through the Royal Mail and are charged at Standard Current Rates as per the Royal Mail. Larger products such as 60ml Muscle Rubs are typically sent through the Royal Mail as a small parcel and are charged again at Standard Current Rates. We ship 2nd class as standard but you have the option to upgrade to second class.

Larger shipments and Counter Display Units are shipped as Next Day parcels through our Current Delivery Partner or Royal Mail depending on which is the cheaper option.

Any order above £20 is CARRIAGE FREE for UK shipments, for EU shipments free delivery is over £40.

Delivery (UK)

Mainland UK is generally next day and 2 to 5 days for Northern Ireland, the Scottish Highlands and all Islands. If you believe that your order is late or lost please check with your local sorting office before contacting us as it is our experience that a very large majority of mail awaits collection there. This unfortunately can’t be done on your behalf.

Delays are outside our control, we therefore cannot be held accountable. Our liability does not extend to any consequential loss as a result of a delayed delivery.

Delivery (Non UK)

Delivery outside the UK will be dependent on standard timelines related to delivering to a specific country. If you believe that your order is late or lost please check with your local sorting office before contacting us as it is our experience that a very large majority of mail awaits collection there. This unfortunately can’t be done on your behalf.

Delays are outside our control, we therefore cannot be held accountable. Our liability does not extend to any consequential loss as a result of a delayed delivery.

Accuracy of information

We take all reasonable care to ensure that the information and prices are as accurate as possible when describing our products on the Website; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Website are accurate, complete, reliable, current or error-free.

Intellectual property

All content available on the Website, including but not limited to text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and arrangement thereof (collectively, the “Content”) is the property of the Company, our affiliates, partners or licensors, and is protected by EU and international copyright laws.

The trademarks, logos, and service marks displayed on the Website (collectively, the “Trademarks”) are the registered and unregistered marks of the Company, our affiliates, partners or licensors, in the EU and other countries, and are protected by EU and international trademark laws.

Except as required under applicable law, neither the Content or Trademarks nor any portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

Third party links

The company has no responsibility and assumes no liability for the unaffiliated sites to which it is linked to or from, including but not limited to the content or web pages or other, products, services or materials on the site linked to the Website or posted to this Website by anyone other than the Company. Links on this Website are for convenience only and are not an endorsement by the Company, our affiliates or our partners of the referenced content, product, service or supplier. The terms and conditions and privacy policies of linked sites may differ from those of the Company. You should review those when you use the link to access the other site.

Submissions

Unsolicited ideas, suggestions, feedback, inquiries or any other information (collectively “Submissions”) you provide us will be treated as non-proprietary and non-confidential. By transmitting or posting such information, you hereby grant us a non-exclusive, royalty-free, transferable, irrevocable, perpetual and fully licensable right to use, reproduce, modify, adapt, publish, sell, assign, translate, create derivative works from, distribute and display any Submission in any form, media, or technology, whether now known or hereafter developed, alone or as part of other works. You also acknowledge that your submission of information may not be returned and we may use your Submission, and any ideas, concepts or know how contained therein, for any purpose including, without limitation, developing, manufacturing, distributing and marketing products.

Language

This contract shall be concluded in English.

Disputes

With respect to any dispute regarding the Website, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by English law and the parties hereto submit to the exclusive jurisdiction of the English courts.